We don't have any. None. Period.
This is where most companies give you the policies and procedures
intended to restrict their relationship with you, the customer.
is to do whatever is
necessary to ensure your satisfaction and continued business for the
long haul, without restricting anything or hiding behind a policy that
doesn't present a positive outcome for both of us.
Our team members are committed to your satisfaction. If there is an
unlikely conflict that you cannot get resolved with any member of our
company through normal channels, please ask for our President, and he
will be happy to work toward a reasonable solution together with you.
That being said, there are a few guidelines we ask you to keep in mind
while doing business with us.
prices offered are net wholesale prices with trade discounts already
deducted. Due to the nature of the manufacturing environment in today's
world, all prices are subject to change (both increases and decreases)
without notice, however, we will make every effort to notify you in a
timely fashion in the event of a price change.
size and delivery.
We trust you to understand and respect the cost of processing your order
in the modern business environment, and that unless an order is above a
certain size, we cannot possibly handle it profitably, especially if
it's delivered via our truck. We happily will deliver your order to our
trade delivery area for a small handling charge per order if the order
is at least $100, and will still deliver an order below this minimum for
a nominal charge of $15.00. We simply ask you to consolidate orders as
much as possible to save costs for both of our organizations. We are
sure you will find enough products among our selection of thousands of
stock items to easily build your order above this minimum amount. Other
orders outside our normal delivery area will be shipped UPS and the
freight amount will be added to your total. We do permit orders to be
picked up at our warehouse and encourage you to stop in and visit us any
We gladly accept
returns on any stock merchandise within thirty days of sale without
hassle, as long as it is undamaged and in the original manufacturer's
packaging. Returns that do not meet these criteria will be considered
on a case to case basis, and we reserve the right to issue partial or no
credit in these situations. Special order merchandise due to
manufacturer limitations in most cases unfortunately cannot be returned
For customers with established trade credit, we ask that you adhere to
the terms of sale on your invoice. This will save us both a lot of time
and money that is better spent in maintaining and increasing your
required to be charged on every taxable item for which a sales tax
exemption certificate has not been provided.
That's it!! No legal mumbo jumbo!! Just common sense, old fashioned
business, handshake values and guidelines to help us serve you better.
Thank you for your business and we look forward to serving you
long into the future, just as we have since 1922!